Privacy Policy
Privacy Policy
Last updated: [Friday, June 7]
This Privacy Policy explains how PreOwnedParadise (“we”, “our”, “us”, or the “Site”) collects, uses, and discloses your personal information when you visit, interact with, or make a purchase from preownedparadise.com (the “Site”) or otherwise engage with our services (collectively, the “Services”). The terms “you” and “your” refer to any user of our Services, including visitors, customers, and individuals whose information we collect in accordance with this policy.
Please read this Privacy Policy carefully.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted here along with the revised “Last updated” date. Where required, we will provide additional notice.
What Information We Collect and How We Use It
We collect personal information to provide our Services and enhance your experience on our Site. The types of information we collect and how we use it depend on your interaction with us.
We may use your personal information to:
- Fulfil orders and process transactions
- Manage your account and preferences
- Provide customer support
- Improve our website functionality and Services
- Communicate with you (e.g., order confirmations, updates, and marketing, if applicable)
- Meet legal and regulatory requirements
- Detect and prevent fraud or misuse
Information We Collect
Information You Provide to Us Directly:
- Contact information: name, email address, phone number, mailing address
- Order details: billing and shipping addresses, payment confirmation details
- Account information (if applicable): username, password, and related credentials
- Support messages: details you include when you reach out via contact forms or email
You are not required to provide this information, but some features of the Site and Services may not be available without it.
Information Collected Automatically:
We may automatically collect certain technical data when you use the Site, such as:
- Device and browser information
- IP address
- Pages visited and time spent on the Site
- Links clicked or features used
- Referral source (how you arrived at the Site)
This is done through cookies and other tracking tools to improve performance and functionality.
Information from Third Parties:
We may receive information from third-party service providers who help us:
- Process payments securely
- Manage email communications
- Host and maintain our WordPress-based website
- Analyze website usage and visitor behaviour
All data from these third parties is handled in accordance with this Privacy Policy and applicable Canadian privacy law.
Use of Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and enhance usability
- Measure how users interact with our website
- Provide relevant content and improve performance
You can modify your browser settings to decline or delete cookies. However, disabling cookies may affect certain features and functionality.
Sharing of Personal Information
We do not sell or rent your personal information.
We may disclose your personal information in the following situations:
- With service providers: e.g., payment processors, website hosting, shipping and delivery, technical support
- With marketing partners (only where legally permitted or with your consent)
- To comply with legal requirements: e.g., court orders or government inquiries
- As part of a business transaction: e.g., merger, acquisition, or asset sale
- With your explicit consent
All third parties are required to handle your data in compliance with Canadian privacy laws and only for the purposes specified.
User-Generated Content
If you submit product reviews, comments, or other content to publicly accessible areas of the Site, this information will be visible to others. We are not responsible for how others may use that content or any personal information included in it.
External Links
Our Site may include links to third-party websites. These sites are not governed by this Privacy Policy. Please review their respective privacy policies before sharing your information with them. We are not responsible for the privacy or security of those sites.
Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from anyone under that age. If you believe a child has provided us with personal information, please contact us so we can delete it.
Data Security and Retention
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no system can be completely secure.
We retain personal information only as long as necessary to:
- Provide the Services
- Maintain your account
- Meet legal and regulatory requirements
- Resolve disputes and enforce agreements
Your Rights Under Canadian Privacy Law (PIPEDA)
As a Canadian resident, you have rights regarding your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:
- Access your personal information
- Request corrections to inaccurate or incomplete data
- Withdraw consent (where applicable)
- Request details on how we use or share your personal information
To exercise your rights, please contact us using the details below. We may require you to verify your identity before processing certain requests.
International Transfers
While we are a Canadian company, your personal information may be processed or stored in other countries via third-party service providers. When this occurs, we ensure appropriate safeguards are in place to protect your information under Canadian privacy standards.
Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
PreOwnedParadise
[Contact@preownedparadise.com]
If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.